Privacy Policy at BC.GAME Bangladesh

Data categories

When a user goes to the site and creates a profile, it means that they are connecting to the company’s services and otherwise intend to interact with BC.GAME Bangladesh. To identify players, establish their needs and preferences, and also identify their style of behavior on the site, the company collects a variety of private data:

• Profile details. Each user has an account ID, through which the online casino can establish their identity. This includes email address, registered devices, age, and profile status;
• Device information. The company can also obtain details about what device the player is using to visit the site, operating system, serial number, and even browser type;
• Contact details. To effectively and quickly communicate with a BC.GAME Bangladesh user, you need to know your mobile number, email address, residential address and postal code;
• Transactional data. To make fast, safe, and transparent monetary transactions, the user must indicate the payment method, details about it, amounts, and transaction history;
• Fighting financial crimes. The company is actively working to combat the financing of terrorism, money laundering, and fraud. Therefore, all users go through the “Know Your Client” procedure, which consists of providing identification documents and certificates confirming the source of wealth;
• Traffic usage. When a player is on the site, the online casino can find out the date and time of entry, session duration, IP address, language settings, and so on;
• Other details. In some situations, BC.GAME Bangladesh may also inquire about race or nationality, political and religious views, health information, and criminal history.

How is it used?

The main reason for obtaining and analyzing personal details is to identify the preferences of players and, based on this, improve the quality of services. However, this also includes other reasons that are important for the existence and development of online casinos:

• Providing full and problem-free access to the site for players;
• Processing and managing user requests, including monetary transactions and account creation;
• Providing communication between players and customer support;
• Informing players about current and new promotions, new games, and other events;
• Setting clear objectives for the marketing department;
• Developing an advertising strategy that meets the needs and experiences of users;
• Analysis and preparation of a report on the company’s activities;
• Minimizing the risks of fraud, money laundering, terrorist financing and cybercrime;
• Analysis of players’ activities in accordance with the concept of responsible gaming.

Information disclosure

BC.GAME Bangladesh values the privacy of all players and will not sell or transfer personal details to third parties. However, there are parties and situations when the company is obliged to do this:

• Transfer to other data controllers. To achieve policy objectives, the company may share data with other enterprises that are part of the BC.GAME group;
• Security. In order to protect the safety of other players, as well as company employees and the integrity of the site, BC.GAME Bangladesh may partner with organizations that can detect and prevent such problems;
• Fighting crime. As a legal online casino, the company is required to cooperate with law enforcement and other government agencies to combat fraud, terrorist financing, and money laundering;
• Data processing organizations. In order to help online casinos conduct business and handle private details efficiently, the company turns to the relevant institutions to carry out these procedures on their behalf;
• Business processes. In the event of a sale, purchase or merger of a business, the parties exchange all necessary information, including confidential data.

Security guarantees

BC.GAME Bangladesh will do everything possible to ensure that the private details of players are reliably protected. To achieve this, the company takes the following actions:

• Uses the latest data encryption technologies;
• Collaborates with the best network security system providers;
• Uses the best antivirus programs;
• Exercises physical control over data centers;
• Regularly check visitor logs;
• Limits the number of persons who work with personal details;
• Reviews the security standards of the parties to whom it intends to transfer confidential information;
• Signs confidentiality agreements with employees and third parties.

External resources

The website may contain links to other resources and advertising. The company warns that it is not responsible for the security of such sites and for losses that a player may incur as a result of clicking on a link. Therefore, users are advised to review their privacy policies in advance.

Cookies

BC.GAME Bangladesh uses an additional tool that allows us to identify player preferences and improve the quality of their service. Cookies are small text files that are installed on users’ devices when they visit a website. They are able to collect analytical data and also track online activities. Players can only change the settings for some of the cookies, as a complete refusal will lead to a disruption in the user experience.

Changes and amendments 

To ensure that the privacy policy remains relevant and meets all national legal requirements, management has the right to make changes and additions to the articles. If this seriously affects players’ time on the site, then the company will notify them in advance.

BC.GAME Bangladesh recommends that users visit the appropriate section of the site from time to time to stay updated on changes and avoid problems in the future. As soon as the new version is published on the website, it will immediately take effect.

Notes

If users have questions about this document or believe that their rights have been violated, then they should contact customer service via email. Within a reasonable time, the support manager will review the request and provide a response.

If the manager cannot solve the problem, then it is escalated to the company management. In addition, the user has the right to contact the local data protection authority.